Hello, my name is Giouxel Kasaika.
At the end of January I moved from Netherlands.
So, I tried to cancel my KPN subscription at the end of January from the KPN website.
I couldn't find any contact method by email. So, I used the only method of online chat.
I talked with someone on online chat and I explained the situation and told him that I want to end my contract. He asked for my personal information for identification. I gave him everything he needed and then he told me that I must pay for one more month for last time and then my contract will be ended. So I paid extra for February! And what I saw today on my email? Wow, invoice from KPN and extra +9 euros from normal invoice. Then I recontacted with someone again from online chat and he told me he did not see any cancellation of my subscription. lol. I explained him what is going on and I asked him to check old conversations, his answer was "we don't keep old conversations" ahaha, he told me someone will call me and he closed the chat. still nothing..I am waiting.. I refuse to pay any extra money. Don't make me go to court for that!