Here is a situation where KPN makes me pay an extra month while I am already paying extra to be able to cancel my phone subscription when I want:
During last March, because I don't speak enough Dutch yet I cannot find my way through the KPN website so called the costumer service to stop my contract. The service did not proceed to it but instead told me it was not necessary since I would change for another provider, that this would be automatic. Soon after I requested my number portability. My new provider texted me KPN would only allow it not for the coming month of April, but of May, a month extra!!Â
Therefore, I got debited by KPN for Another month while I payed to be able to stop my contract and change provider if I like! What is going on then???!
Â
Bladzijde 1 / 1
Hoi
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.