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Beantwoord

Getting a refund for an invoice

  • August 29, 2023
  • 1 reactie
  • 80 keer bekeken

Even if I cancelled my mobile subscription with KPN in July and I paid the invoice of it. This week I get another invoice from KPN for a service that I didn’t use. I think it is going to be taken from my account on 31 august. Is it possible to get a refund from this because I informed KPN service on phone that I won’t use it and I cancelled my subscription. I get another invoice from the company. My normal service was 35 euro and extra service cost comes as “0.69 €”. I would like to pay only extra cost. 
Looking for help

Beste antwoord door Erwin van KPN

Hi @Berat .  Everything that has to do with cancelation and refunds has to go through our retention desk.

You can call them 0800 0402.  I hope they wil fix the issue for you.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

1 reactie

Erwin van KPN
Moderator
  • Moderator
  • Antwoord
  • September 4, 2023

Hi @Berat .  Everything that has to do with cancelation and refunds has to go through our retention desk.

You can call them 0800 0402.  I hope they wil fix the issue for you.