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Help me please, I need to know where my simcard was registered

  • November 14, 2019
  • 1 reactie
  • 57 keer bekeken
Joon Pyo
Nieuwkomer

Hello, I am Joon.

I am Korean and traveled to London last month.
A credit card duplication occurred in London, and I have to prove to the card company that I have not used it.

The only way I can prove it is to tell me where I was at the time of the accident.
I used KPN prepaid SIM CARD.
Can you tell me where my SIM CARD was at the time of the accident?

KPN number: ***
Accident Occurrence Time: 2019-10-23 12:30 ~ 13:00 GMT

Help me, please.

Joon.(***)

Beste antwoord door Marcia van KPN

Hi @Joon Pyo, welcome! What an unfortunate situation! I see that you have a WeChat Go simcard, is that correct? I have to ask you to call with their customer service. I think you can do that by calling 1200 with your cellphone. If not, ‘Customer Service’ will probably be saved in your contacts. I have to say that i don't think they have the information you ask for. If you press charges at the policestation, they might do something for you, but as far as I know we, and WeChat Go, are not aloud to give you this data. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Marcia van KPN
    Moderator
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    • Marcia van KPN
    • Moderator
    • Antwoord
    • November 14, 2019

    Hi @Joon Pyo, welcome! What an unfortunate situation! I see that you have a WeChat Go simcard, is that correct? I have to ask you to call with their customer service. I think you can do that by calling 1200 with your cellphone. If not, ‘Customer Service’ will probably be saved in your contacts. I have to say that i don't think they have the information you ask for. If you press charges at the policestation, they might do something for you, but as far as I know we, and WeChat Go, are not aloud to give you this data. 

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