Hi Mebhin, welcome! Would you please fill out your forumprofile and reply here when you've done so? I'm gonna need your mobile number, the address it's registered at, your name and date of birth. Do you know, off hand, if your contract was already up? Because if not, there might be extra costs in terminating the contract, or extra proof required to terminate for free. But I'll get back to you on that after I have your data.

Hi, 

I've done that, unfortunately my contract was not already up but I have copies of my proof of exit from the town hall that I used for other utilities as needed. (normally sent them via email)

Thanks! 

Hi @Mebhin, Susan here! I don't see any cancellation of your mobile number at this point, unfortunately. Did you already try it through our website? There you can give up the reason of emigration, and also add proof of the emigration. Another option is to call us, via +31612001200, this is inside Europa free for you. 

If those options are not working, we can approach a colleague for this. Will you let us know whether it was successful via our website or telephone help desk?

Oh wow, Ok I didn’t see that option!

I’ve done that now, thanks! Lets see if it works!