How to unlock KPM sim card?

Question

I am an expat living in the Netherlands and thus have multiple sim cards. Recently I changed from a prepaid sim to a KPN contract.

Today when I removed my KPN sim card and switched to my international sim and then changed back to my KPN sim card I got a pop up screen saying that my Sim is locked and that I need to provide a numerical password. I have only had this sim for two days and have not set up a password.

How am I supposed to unlock my sim card? I cannot even call the KPN contact number as the sim card is locked. This is the worst customer experience I have ever had with a telecommunication company.

Bladzijde 1 / 1

Hello @Gemma342, when the sim card is locked, you need a so called Pukcode to lunlock your phone. You can get the code online: https://www.kpn.com/service/mobiel/pukcode.htm.

hi

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Jeroen van KPN · Accepted Answer

Hello @Gemma342, when the sim card is locked, you need a so called Pukcode to lunlock your phone. You can get the code online:https://www.kpn.com/service/mobiel/pukcode.htm.

Mohamed Ben Ali · Answer

hi

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