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I activated my new sim card but my phone doesn't recognize the number and it does not work

  • June 26, 2024
  • 1 reactie
  • 119 keer bekeken
M
Nieuwkomer

Hi!

Today, I went to KPN shop and I got my e-SIM card activated immediately at the store. I have an iPhone 15 and I have dual-SIM cards, however, my phone recognized the new e-SIM card, but the line “my phone number” is empty even if in MijKPN app my phone number exists. When I try to make a call or use the data, there's no service.

 

We kept my old sim-card from different provider in my phone, does that make any difference?

 

What to do?

Beste antwoord door Erik van KPN

Hi @m_p01, welcome! It shouldn't be a problem to have the second sim slot in use, even by a different provider. Have you tried restarting the phone?  

 

If that doesn't work, your best bet is to call us (0800-0402, free) so my colleague can check on the activation.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    1 reactie

    Erik van KPN
    Moderator
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    • Erik van KPN
    • Moderator
    • Antwoord
    • June 28, 2024

    Hi @m_p01, welcome! It shouldn't be a problem to have the second sim slot in use, even by a different provider. Have you tried restarting the phone?  

     

    If that doesn't work, your best bet is to call us (0800-0402, free) so my colleague can check on the activation.

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