I want to change my subscription from 20€(10gb 150 min) which I made in office of KPN to 25€ (50gb) which I found in app. For some reason consultant at office didn’t tell me about the last plan. But when I’m trying to change plan I see this U kunt uw abonnement niet wijzigen, omdat een wijziging naar ander product niet is toegestaan of omdat er een wijzigingsverzoek in behandeling is. Can you help me with it please
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Hello
How long have you had your subscription for? If it has been less than a month, the error you get is correct. You can only change your subscription once a month. So if it has been less than a month since your subscription started, you're going to have to wait a little longer. After the first month, you can change your subscription to a higher plan.
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