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Hi, I have ordered a SIM card last week with order number SISH384241-376195, it has been automatically activated by KPN but I didn’t received this physical SIM card and checked my mailbox many times. Can you please check where it goes and see what happens?

Hi @Janice.z . Welcome to the forum.

Do you have a subscription? Are you a new customer? Can you please fill out your profile and give me a mention here, after you have done that?

Hi, I have a one-year subscription and a new customer, and I’ve filled out the form.

Hi @Janice.z . With the postal code or mobile number you provided I can't find anything in our systems. Are you sure the subscription is with the KPN?

Did you receive a confirmation of your order via e-mail?

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