Good morning!A few days ago I have decided that i should make a subscription for an iphone 16 pro.The subscription lasts 2 years,but the first payment was 240 euros which was already done.I have received an email where it says that in less than a day i will receive another one with more info.But days have passed,and nothing.But the payment was done.What sould i do?Is my order on its way or not?
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Thank you for choosing KPN, ​
It's been a few days since you've created this topic. Have you already received a confirmation of your order?
If not, I think it'd be best to contact us by phone. My colleagues can check what happened to your order. You can schedule an appoint via this link: belafspraak. You can choose a date and time or you can ask to be called as soon as possible. This way, you don't have to wait in queue to speak to someone.
Good morning!I have called customer service and they have told me that if i did not receive any confirmation email probably my order did not go trought.And that it will be canceled and i will receive my money in 2 weeks.But i still did not receive any email about canceling the order.So what shoul i believe?
My colleagues could have checked for you whether your order came through. Since they didn’t, I'd like to make an exception and check it for you. Could you please add your mobile phone number, postal code, house number, ordernumber, and last 3 digits of your IBAN to your profile? And please let me know when you've done this. Then I'll see what I can do for you.
Good afternoon!Sure.
My phone number is ***, it is an romanian phone number but I live in Netherlands,not Romania.
My postal code is ***.The street is named *** and the house number is **
The order number ***
The last 3 digits of my IBAN are ***
It would be great if you can update me because i have also called the customer service but they didn t knew about my order.
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Admin: gegevens verwijderd ivm privacy
I have removed all personal information from your previous message for your own protection. I have added them to your profile. The information here is only visible to you and the moderator team.
Anyway, I can't find the order either. It seems the order may have been rejected. But I don't know why. My advice would be to place the order again. If you want, my colleague can help you with this. You can make an appointment via this link:Â belafspraak.
Good evening,I understand.But what can I do then to receive my money back?Because I still paid but I did not get them back.
If the order was indeed cancelled, then you'll have your money back within 2 weeks. This is an automatic process and cannot be sped up.
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