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KPN Extra Bundle doesn t work while in Canada

  • February 13, 2024
  • 5 reacties
  • 89 keer bekeken
A
Nieuwkomer

Hello,

 

I bought one of KPN’s extra data bundles (10 GB for 24,99) while I am in Canada. Upon arriving yesterday, I found that I have no internet whatsoever, despite receiving the SMS confirmation that the bundle is active and seeing that it’s active in MijnKPN app (with 0MB used so far). I have mobile data and roaming turned on, I am connected to a network - I don’t understand why does it work. I’d appreciate any help with this.

Beste antwoord door RBxx

Sorry, this was an auto-correct type - I meant to type “roaming turned on”. So Both my mobile data and roaming are switched on.

 

Ok clear, but then I agree it's strange that the bundle doesn't work.
Did you already try connecting to another provider's network?

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

5 reacties

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • February 13, 2024

I have mobile data and roaming turned out, I am connected to a network - I don’t understand why does it work. I’d appreciate any help with this.

You should switch ON both "mobile data” and "roaming” to allow your phone to use the data from the VSCAN 10 bundle.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
A
Nieuwkomer
  • AverageUser
  • Auteur
  • Nieuwkomer
  • February 13, 2024

Sorry, this was an auto-correct type - I meant to type “roaming turned on”. So Both my mobile data and roaming are switched on.

 

 

RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • Antwoord
  • February 13, 2024

Sorry, this was an auto-correct type - I meant to type “roaming turned on”. So Both my mobile data and roaming are switched on.

 

Ok clear, but then I agree it's strange that the bundle doesn't work.
Did you already try connecting to another provider's network?

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
A
A
Nieuwkomer
  • AverageUser
  • Auteur
  • Nieuwkomer
  • February 13, 2024

Wow, thanks a lot - I had seen this suggested on the forum and looked how to change this yesterday and I was pretty sure that I didn’t have the option to change the provider. But after your message, I decided to double-check that I didn’t miss something (and I did) and I found that my phone was automatically choosing a provider. So, I disabled that, changed the provider and it does seem to be working now!

 

Thanks a lot for the help with this, I can’t believe I didn’t see this option yesterday.

Jeroen van KPN
RBxx
RBxx
Superuser
Forum|alt.badge.img+23
  • RBxx
  • Superuser
  • February 13, 2024

You're welcome @AverageUser . Good to hear I could help.

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |

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