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Beantwoord

Multisim activeren lukt niet

  • April 17, 2023
  • 5 reacties
  • 31 keer bekeken
R
Nieuwkomer

hi @Remco_  - I have the same issue with my apple watch - have been on the phone to KPN for 3 hours and no resolution but I have the same issue prescribed as above - is this something you can help with?

 

Admin: Split off. Made a separate topic for your question. 

 

Beste antwoord door Maja van KPN

Hi @Ricky12345, when I check your number, it seems like everything is active now. Can you confirm this? 😊

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    5 reacties

    R
    Nieuwkomer
    • Ricky12345
    • Auteur
    • Nieuwkomer
    • April 17, 2023

    Hi I have the same issue - How did you fix this? I have called but received not help yet

     

    Admin: eigen topic voor vraag aangemaakt

    Maja van KPN
    Moderator
    Forum|alt.badge.img+23
    • Maja van KPN
    • Moderator
    • Antwoord
    • April 20, 2023

    Hi @Ricky12345, when I check your number, it seems like everything is active now. Can you confirm this? 😊

    Maja van KPN
    Moderator
    Forum|alt.badge.img+23
    • Maja van KPN
    • Moderator
    • April 30, 2023

    I haven’t heard from you again, so I’m assuming don’t need any more assistance. If you have any other question, please let me know!

    R
    Nieuwkomer
    • Ricky12345
    • Auteur
    • Nieuwkomer
    • May 1, 2023

    Hi, yes after numerous calls back and forth and a new simcard. The resolution was to delete multi-sim completely and then re order it. Then it managed to delete my ICCID registration within KPN to connect to a new one. 

    Maja van KPN
    Moderator
    Forum|alt.badge.img+23

    Ah, I'm sorry to hear this has caused you so much trouble, but thankfully everything is working correct now!

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