Hi @scrstbl! Welcome to the forum. Have you managed to activate the sim? If not, would you please fill out your profile? That way I can access your data and see what the delay is. 

Or, in cases where speed is of the essence, please call 0800-0402. That way an employee can help you directly while on the phone. 

@scrstbl I see that you've filled out your profile. My apologies for coming back to you so late. We don't get an automatic message when your profile is updated. In Dutch I usually ask to also send a message in the topic when that is done. I see I've neglected that here. 

Is the matter resolved or can I still help you?