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Hi KPN, 
I’m struggling for some time with no 4G in outside NL. 
I have a business phone with KPN. My Number got transferred from tele2. 
It’s an IPhone 11. Roaming is on. 
I’m in Germany now and  called the KPN support who advised me to reset the network settings, which I did. But no change. 

Last time I was abroad I moved the sim to the iphone 11 of my colleague and the problem moved with the sim. He had no 4G and I had 4G using his sim.
Since then my IT help desk changed the physical SIM to an E-sim, but also this did not help.

I’m currently in Germany, with a 2nd loan/test phone (Iphone 11) and a kpn sim and this one just works.
So two phones next to each other. Same settings. one works, one does not. 

What can I do now ? Can you help? 
 

@Lasse There are some isseus with connecting  IPhone 11 at this moment. Take a look in this central topic  Sinds zaterdag slechte verbinding via 4G op iPhone 11 | KPN Community .

@HansaanZet Thanks for the link. I took a quick look
But in NL I have no problems. It’s only when roaming in outside NL. 
 

Hi @Lasse and welcome to our forum!

I'm sorry to hear that you're struggling with your connection outside of the Netherlands. Thank you for reaching out. You're using an iPhone 11 which you call a business phone, is it also a business contract you're using? If yes, you can contact our colleagues on our KPN Zakelijk forum for help or contact them. If you've got a private contract, we can help you right here. 

In that case I'd advice you to check our KPN mobile abroad topic. It's in Dutch but I hope you're able to translate it 🙂 It contains a lot of information and advice, such as manually choosing a different network. In most cases, that helps a lot!

Hi @Alexandra Thanks for the reply. I’ll head over to the business forum. 

Cheers.
Lasse 

Hi @Alexandra Thanks for the reply. I’ll head over to the business forum. 

Cheers.
Lasse 

You're welcome @Lasse and I'm sure they can help you further with this issue! 

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