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Order Disappeared after upgrading

  • April 9, 2022
  • 1 reactie
  • 22 keer bekeken
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Nieuwkomer

I tried to upgrade my phone via mijnkpn app but the order seems to have disappeared. I have had no confirmation email, but I don’t want to risk going through the process again in case I am charged twice.

Beste antwoord door Bram van KPN

Welcome to our forum @napper! Paying twice certainly isn't good! So let's find out what happened. Could you let me know if you paid a one time fee? Also could you let me know which phone you chose? 

Also if you did pay and the order was cancelled, we normally refund the money automatically after a couple of weekdays. Seeing as it's a couple days after your post, has the money been refunded if you did pay?

Let me know here and we'll see how we can get you that new phone! 😊

 

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    1 reactie

    Bram van KPN
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    • Bram van KPN
    • Oud Moderator
    • Antwoord
    • April 12, 2022

    Welcome to our forum @napper! Paying twice certainly isn't good! So let's find out what happened. Could you let me know if you paid a one time fee? Also could you let me know which phone you chose? 

    Also if you did pay and the order was cancelled, we normally refund the money automatically after a couple of weekdays. Seeing as it's a couple days after your post, has the money been refunded if you did pay?

    Let me know here and we'll see how we can get you that new phone! 😊

     

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