Hello!

I have a huge problem. Normally it is simple, but customer service made it really complicated.

I have 2 contracts, 2 phone numbers. I wanted to renew both contracts with 2 phones. When I made the first order, I received the confirmation email and I saw that was on the old address, so I told the person I was talking to this issue, so he canceled the order (At least this is what he told me). The other order we made it right.

But the next day I received a call that the order must be canceled. I try to talk to them to explain, nothing. They canceled the right order.

I called many times until I found a guy, spent more then 1 hour talking and finally made the order again.

The other order, the first one, was waiting for the system to cancel it.

So I have 2 orders: one that is good, and the other one, waiting to be canceled, and for this I had to call from time to time to check.

Imagine: every day calling, more then ones, everybody telling me that the order is canceled and I should come back with a phone in a day or 2.

They said that somebody made a mistake and my order is stuck somewhere. I can do anything about it, just to wait. Someone told me that I have to wait for the device to return so that the order to be canceled. But the thing is that the device didn’t left. The order was cancelled before. And there is no proof that the device was received, not even that it left.

Last conversation someone told me that the device is their warehouse. So he canceled the order (like everybody else before) but I have to wait again 2 days for the system.

I talk on chat with someone, he said he send an email to his colleagues and again they canceled the right order.

So now they have to cancel also the cancellation of the right order.

I don’t know where to call, to go or what to do. And nobody cares, nobody checks, nobody is doing nothing but mess in this situation.

Thank you!