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Preordered a Galaxy 5 with physical sim, but order says Galaxy Flip 5 e-sim. What to do?

  • August 10, 2023
  • 2 reacties
  • 39 keer bekeken
S
Nieuwkomer

Hy guys i just order glaxy 5 from kpn store but the problem is i asked her for the plastic sim and i just came back home and its says glaxy flip 5 256gb esim and i told the lady there to put the plastic sim  what can i do now i can modify the order or what and i cant go back to store for 2 3 days because am busy .

Beste antwoord door Thomas van KPN

Hi @Kpn store preoder problem,welcome to our forum!
It seems a mistake was made somewhere as that's obviously not what you ordered! Is it a new subscription or a renewal?

If it's a renewal it doesn't really matter as you can still keep using your old simcard.
If it's a new subscription you might want to request a physical card when the subscription starts. You can do that by phone on 0800-0402 or in a physical shop

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

RBxx
Superuser
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  • RBxx
  • Superuser
  • August 10, 2023

The Samsung Galaxy Z Flip5 is a Dual Sim device:  NanoSIM + eSIM

Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
Thomas van KPN
Thomas van KPN
Moderator
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  • Thomas van KPN
  • Moderator
  • Antwoord
  • August 15, 2023

Hi @Kpn store preoder problem,welcome to our forum!
It seems a mistake was made somewhere as that's obviously not what you ordered! Is it a new subscription or a renewal?

If it's a renewal it doesn't really matter as you can still keep using your old simcard.
If it's a new subscription you might want to request a physical card when the subscription starts. You can do that by phone on 0800-0402 or in a physical shop

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