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Reimbursement after cancellation

  • December 26, 2020
  • 1 reactie
  • 62 keer bekeken
C
Nieuwkomer

Hello, 

I cancelled my subscription on 14/12/2020  on 13/11/2020 and i have been charged for the subscription from 11/12/2020 to 10/01/2021. The customer service told me i will be reimbursed of the amount from 14/12/2020 to 10/01/2021 but i didn't receive any reimbursement on my bank account yet. When will i receive the reimbursement? Thank you.

 

Beste antwoord door Denise van KPN

Hello @CBOSCHER, thank you for your message. I understand you have cancelled your subscription. It is correct that you have paid for a full month with the latest invoice, despite the cancellation. At KPN, you always pay for your subscription in advance. Our system does not check behorehand if there's a cancellation in the future. But no worries, you don't have to pay for something you don't use anymore. In the month following the cancellation, you will receive a final invoice. You can find the reimbursement for the days you did no longer have a subscription with us on this invoice. I expect you will receive the invoice around January 11.

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    1 reactie

    Denise van KPN
    Wijsgeer
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    • Denise van KPN
    • Oud Moderator
    • Antwoord
    • January 1, 2021

    Hello @CBOSCHER, thank you for your message. I understand you have cancelled your subscription. It is correct that you have paid for a full month with the latest invoice, despite the cancellation. At KPN, you always pay for your subscription in advance. Our system does not check behorehand if there's a cancellation in the future. But no worries, you don't have to pay for something you don't use anymore. In the month following the cancellation, you will receive a final invoice. You can find the reimbursement for the days you did no longer have a subscription with us on this invoice. I expect you will receive the invoice around January 11.

    Anoshe

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