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Samsung S24 box has been thrown away, I need a picture for the promotion

  • June 7, 2024
  • 4 reacties
  • 55 keer bekeken
R
Nieuwkomer

Hello

I recently bought an S24 ultra, but sadly the box was thrown away, so I am unable to get the promotion due to missing a picture of the box.

 

is there anyway to get around this? I of course have the invoice and other things, would anything else be enough?

Beste antwoord door RBxx

Oh no @reshefk , that's not good. Samsung requires you to provide this picture (with info like EAN code and IMEI number) as proof that you've bought the correct phone for the Dutch market.

You can contact Samsung via phonenumber 088-9090100 (normal costs) to hear what's possible, but I am pessimistic. It's their promotion so KPN cannot help you with this.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • Antwoord
    • June 7, 2024

    Oh no @reshefk , that's not good. Samsung requires you to provide this picture (with info like EAN code and IMEI number) as proof that you've bought the correct phone for the Dutch market.

    You can contact Samsung via phonenumber 088-9090100 (normal costs) to hear what's possible, but I am pessimistic. It's their promotion so KPN cannot help you with this.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    R
    Nieuwkomer
    • reshefk
    • Auteur
    • Nieuwkomer
    • June 7, 2024

    thank you for the answer.

    sadly after contacting Samsung chat support the answer was pretty clear, no box = no promotion.

     

    its a shame somewhere along the line no one made it more clear that a box is critical, but luckily I didn’t get the phone because of the promotion, its a shame none the less.

    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • June 7, 2024

    Sorry to hear that @reshefk , but I was afraid you would get that answer.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    J
    Slimmerik
    Forum|alt.badge.img+5
    • jojootje
    • Slimmerik
    • June 8, 2024

    There are a lot of companies that require to take pictures of the original box as proof for receiving a promotion. You should have read the requirements thoroughly before or immediately after your purchase.

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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