Hi @klon91, welcome to the KPN forum.

We would love to help you, would you please add your zipcode, housenumber and your costumer refrence number to your profile? 

Haven't heard from you yet. If I still can help, please let me know.

Sorry for the delay,

Sure, my zipcode is **** , house number **, I did not receive a reference number, how can I verify that?

Hi @klon91, 

Thank you for adding your adres. When I take a peek at your adres I see multiple orders on your adres for the same phone number. I think it's easier for you if you call our help-desk via 0800-0402. Since the issue involves private information that's not suitable to be discussed on a public forum.