Hi @Alexandre 

You normally can find your PUK-code in MijnKPN, but for that you should have linked your mobile to your account before! As you’ve noticed it’s too late for that now.

Your alternative is an online form on the KPN website: PUK-code opvragen (request PUK-code)

You’ll need the simcardnumber and (possibly) your corresponding bankaccountnumber for verification

Hi Ruud, 

Thanks for reaching out.  Yes, I now see it is too late to link the Samsung Mobile with MijnKPN.  Unfortunately, I did that the SIM out of the Mobile Phone but there is no SIM Card Number shown. 

Is there a HelpDesk at KPN who can assist?

Thanks, Alexandre

Ah, so possibly the simcard has been cut smaller, to fit in a new phone?

You can phone KPN on 0800 0402. I hope they can help you without simcardnumber.

Is it a subscription or prepaid? They need some kind of verification.

Great!  HelpDesk was able to provide PUK Number so back to business.   Enjoy your weekend.

Kind regards,

Alexandre

Hi @Alexandre  great that I could point you in the right direction and that it’s sorted. Perhaps it’s a good idea to link your mobile to your MijnKPN account now. For future mishaps 

Enjoy your weekend too !