Dear KPN,
I have just received a new SIM card, delivered to my home by a courier. The SIM should be already activated, but it does not work. I see that other customers have had the same problem. Can you help me with that?
Best,
Francesco Ferrari
Dear KPN,
I have just received a new SIM card, delivered to my home by a courier. The SIM should be already activated, but it does not work. I see that other customers have had the same problem. Can you help me with that?
Best,
Francesco Ferrari
Hi
Is this new SIM for your Telfort subscription? Did you reset your phone? If this is not working then a visit to a KPN shop would be the quickest fix.
If the situation is different please fill out your profile and give us a sign after you have done that.
Thanks for your answer. My subscription of for SIM only. My current phone is a iPhone 10X. I have turned on and off my phone several times, but nothing. Furthermore, when I go to MijnKPN and I try to link the new phone number, I get a message saying that the they don’t recognize the subscription, and that I should verify my information.
I will go to a KPN shot tomorrow, hoping to solve this annoying issue
I have updated my details, providing the new dutch phone number, my client number, and my SIM card number. I would be grateful if you could have a look at what is going wrong
At the moment we have no clue what is going wrong. We have contacted a specialist and will need to wait for his response.
You could try to visit the shop tomorrow but I suspect they wont be able to fix this. I'm not sure about this, though. It's perhaps worth a shot.
We wil report back on monday or tuesday. Hopefully with a fix for your problem.
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