Hi @Jacob Dawjee, did you ask for only a sim card or also a telephone? Usually if it's just a sim card, it will be delivered by post. Isn't that what happened in your case? If it wasn't possible to deliver, it could be that the order was cancelled. But you should receive confirmation by e-mail. If there is anything I can do for you, please let me know. If you have to order again, you best call us (0800-0402).