Beantwoord

Sim not received but I received a mail of activation

Forum|Forum|5 years ago
April 11, 2021
3 reacties
30 keer bekeken

FabioG2021
Nieuwkomer

I stepped over from Vodafone to KPN , I just received a mail saying that my new sim card is arrived and activated. None of this happened. There's no sim card in my inbox and I wonder how could it be activated as I only have the code? Where can I talk to someone?

Beste antwoord door Rutger van KPN

@FabioG2021 Welcome to our forum.

I would like to check for you what happened here. So if you could fill in your forum profile for me and tell me when you did so, I can retreive your information.

If you rather want to call with my colleagues you can reach them on 0800-0402.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+15

Rutger van KPN
Oud Moderator
Antwoord
Forum|Forum|5 years ago
April 11, 2021

@FabioG2021 Welcome to our forum.

I would like to check for you what happened here. So if you could fill in your forum profile for me and tell me when you did so, I can retreive your information.

If you rather want to call with my colleagues you can reach them on 0800-0402.

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FabioG2021
Auteur
Nieuwkomer
Forum|Forum|5 years ago
April 11, 2021

Thanks!

I just got it sorted on the phone you gave me. I cancelled the old order and created a new one.

Quite interesting that the card was activated but never delivered to my address.

Anyway, have a good weekend!

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+15

Rutger van KPN
Oud Moderator
Forum|Forum|5 years ago
April 11, 2021

@FabioG2021 Yeah, I also find that interesting. Maybe it was an administrative error.

Good thing that it was fixed fast! A good weekend for you too!

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