“Unlimited internet” when you have only 20GBs/per day available and you have to use some bundles which don’t even work and are annoying to use. I wanted to understand how do you improve the quality of internet with these magical bundles? 

Hi @KristineN,

I'm sorry to hear you're facing difficulties activating the top up bundles  Are you trying to top up via your MijnKPN account? Of via text message by sending NL2000 AAN to 1266? 

I haven’t heard from you again, so I’m assuming don’t need any more assistance. If you have any other question, please let me know!