After installation the "Internet" light still flashing, I tried all the installation steps on the guide boo but still not solved. So I tried to login to the admin page, and see the internet status is disconnected. Do I need a credential for IPV4 login and after that I will have access to the internet?
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How did you install the modem? do you have dsl or fiber connection? can you provide more info or upload a photo of the installation? what modem do you have? unless fritzbox you do not need to login the modems admin page in order to setup an active internet connection.
Hi
If you connected everything correctly and the admin page states you connection is down, something seems wrong 
Can you please update your profiel and give me a heads up if you’ve done so? I'd like to run a diagnostic on your line, to see if I can find any errors!
Hi Espirito & Maja,
THanks for your reply, I install a Box 12 with DSL connection, you can find an image of installation in the picture.
So instead of the of DSL port, there are several wires come from the same socket
2 is a cat 5 wire with cut/opened end I hold in hand
3 is a green wire which I don't know the purpose
4 is a copper color wire with transparent wrap which I don't know the purpose
Seems like the socket has been modified. I suggest calling the customer service at 0800 0402 to make an appointment. the engineer will then check the copper health and replace the socket to a more modern dsl socket.
Hi
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