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Broken modem, how to get a new one

  • January 19, 2024
  • 3 reacties
  • 72 keer bekeken
P
Nieuwkomer

Hi! I wanted to know how I can report a broken modem. I called the customer service, but according to their system, the address I gave them is not registered. I'm attaching pictures for reference.

 

Beste antwoord door PeterG

V10, left upper side 😉.

It seems like there is no internet. 

Do you have copper (DSL) of fiber (FttH) ?

I think it's copper (DSL).

This can not be resolved via the forum (kpn moderator). For an interruption of service you can only call the customer service. Via 0800-0402 .

Check for interruption of services in your area. If it's a bigger malfunction you can find it there on postcode. http://kpn.com/storing .

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

3 reacties

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • January 19, 2024

There must be an adress with your subscription. 

What's the problem with the v10? And do you have copper or fiber?

Groeten, Peter. Helpende klant. 🐱. Samsung tv; TV+; V10; tel.: Samsung S25 FE.
P
Nieuwkomer
  • patbsk
  • Auteur
  • Nieuwkomer
  • January 19, 2024

I don't know what kind of modem is that. The issue is that there is a red light on the modem and no internet even after resetting it. 

 

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • Antwoord
  • January 19, 2024

V10, left upper side 😉.

It seems like there is no internet. 

Do you have copper (DSL) of fiber (FttH) ?

I think it's copper (DSL).

This can not be resolved via the forum (kpn moderator). For an interruption of service you can only call the customer service. Via 0800-0402 .

Check for interruption of services in your area. If it's a bigger malfunction you can find it there on postcode. http://kpn.com/storing .

Groeten, Peter. Helpende klant. 🐱. Samsung tv; TV+; V10; tel.: Samsung S25 FE.
Vikash van KPN
P

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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