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Experia Box v10A port forwarding configuration reverted to old on it's own

  • April 21, 2023
  • 4 reacties
  • 155 keer bekeken
S
Nieuwkomer

I have changed my port-forwarding configuration ~1 ago - removed few records and changed some to point to another internal address.
Last time (3-4 months) noticed my internal service is unreachable sometimes.
Today I investigated it and found that for some reason my active port-forwarding is wrong (which I used in the past). Rebooting the modem returned to my correct current configuration.
It seems this happens from time to time on it’s own.
Is it possible that somehow my old config is stored at KPN side and pushed from time to time to my modem for some reason?

Here are screenshots taken:

Before reboot (this was configured a year ago) :

 

Right after reboot (which is correct):
 

 

Model Name: VRV9517
Firmware Version: v5.00.58 build505-owl
Boot Code Version: 1.0.38-161.188
Hardware Version: R01

Beste antwoord door Bart van KPN

Hi @Sevk, over a year ago there were some problems with overwriting of port forwardings. This was fixed in firmware  build498-owl. If you had the problems than advice was to reset the modem. I will still advice you that. You will get default settings and have toe configure it as new. 

 

🖐🏻Hey there!

That could possibly be true, KPN stores the data you've set on your Experia v10A Modem.

 

 

We don't store the data on your modem. Only SSID for the wifi. 

 

 

You could try resetting your Modem from the Web Interface fully, this could help, If that doesn't help I'd suggest contacting KPN Customer Support to erase it for you.

This is my advice too. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

seann
Topper
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  • seann
  • Topper
  • April 21, 2023

🖐🏻Hey there!

That could possibly be true, KPN stores the data you've set on your Experia v10A Modem.

 

You could try resetting your Modem from the Web Interface fully, this could help, If that doesn't help I'd suggest contacting KPN Customer Support to erase it for you.

Make smart decisions, then repeat making smart decisions.
Bart van KPN
S
Bart van KPN
Wijsgeer
Forum|alt.badge.img+20
  • Bart van KPN
  • Oud Moderator
  • Antwoord
  • April 25, 2023

Hi @Sevk, over a year ago there were some problems with overwriting of port forwardings. This was fixed in firmware  build498-owl. If you had the problems than advice was to reset the modem. I will still advice you that. You will get default settings and have toe configure it as new. 

 

🖐🏻Hey there!

That could possibly be true, KPN stores the data you've set on your Experia v10A Modem.

 

 

We don't store the data on your modem. Only SSID for the wifi. 

 

 

You could try resetting your Modem from the Web Interface fully, this could help, If that doesn't help I'd suggest contacting KPN Customer Support to erase it for you.

This is my advice too. 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
S
Nieuwkomer
  • Sevk
  • Auteur
  • Nieuwkomer
  • May 3, 2023

Thank you, I’ll try resetting the box and reconfigure it.

I noticed in WAN configuration section there is a password for WAN (pppoe?) but it is not shown.
I don't remember KPN provided such password to me. Will it be reset together with other settings? If yes, where can I find it?

 

 

Hi @Sevk, over a year ago there were some problems with overwriting of port forwardings. This was fixed in firmware  build498-owl. If you had the problems than advice was to reset the modem. I will still advice you that. You will get default settings and have toe configure it as new. 

 

🖐🏻Hey there!

That could possibly be true, KPN stores the data you've set on your Experia v10A Modem.

 

 

We don't store the data on your modem. Only SSID for the wifi. 

 

 

You could try resetting your Modem from the Web Interface fully, this could help, If that doesn't help I'd suggest contacting KPN Customer Support to erase it for you.

This is my advice too. 

 

 

Bram van KPN
Wijsgeer
Forum|alt.badge.img+17
  • Bram van KPN
  • Oud Moderator
  • May 4, 2023

@Sevk this should be the username and password that lets the modem connect to our network.It shouldnt disappear. But if it does it should accept anything you put in. 

Zie je een goeie reactie? Dan zou een like tof zijn! Heb je een antwoord gekregen op je vraag? Markeer die dan als oplossing.
S

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