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I have moved into a new house and the internet is fibre, however my router from the previous property has no port for a fibre connection, only for Ethernet cables. Do I need to get another router myself or will KPN swap it out?

Hello @MightyGooch, what kind of modem/KPN Experiabox do you have? Our current modems do have a Wan socket. In the WAN you connect the ethernetcable coming from the Fiber connection box. 

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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