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I haven't received my modem yet

  • December 2, 2023
  • 1 reactie
  • 22 keer bekeken
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Nieuwkomer

I live in Zwanenveld. I applied for internet on November 3rd. My subscription started on November 10th. I received an e-mail on November 28th stating that the internet would come, but I still have not received a modem. The people who previously stayed at my house were using Ziggo. I have glass cable in my house. I want my internet to be available as soon as possible, otherwise I want my subscription to be terminated

 

*Admin: Removed private information

Beste antwoord door Erik van KPN

Hi @Fehra SARIGUL, welcome to the forum! Quickest way to get this resolved is to call us (0800-0402, free). The colleague can check what the status is of your order and the delivery. And have the installation package re-sent if something has gone wrong. 

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1 reactie

Erik van KPN
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  • Erik van KPN
  • Moderator
  • Antwoord
  • December 4, 2023

Hi @Fehra SARIGUL, welcome to the forum! Quickest way to get this resolved is to call us (0800-0402, free). The colleague can check what the status is of your order and the delivery. And have the installation package re-sent if something has gone wrong. 

"That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko

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