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KPN Box 12 reboots randomly

  • September 28, 2024
  • 6 reacties
  • 130 keer bekeken

KPN Box 12 randomly reboots every ~15 minutes. It started about 3 weeks ago. No changes to wiring has been made. There were zero problems many months before. Should I request a replacement Box?

Beste antwoord door Noordzee

Ok @edrokov 

Call with 0800-0402 for help. 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

6 reacties

  • September 29, 2024

@edrokov 

 

Uw  vraag in het Nederlands graag.


Noordzee
Superuser
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  • Superuser
  • September 29, 2024

Hallo @edrokov ,

Do a reset: 

 


  • Auteur
  • Deelnemer
  • October 2, 2024

Hallo @edrokov ,

Do a reset: 

 

Thank you for the suggestion but it didn’t help.

Anyone knows how to order a new KPN Box 12 (or whatever modern version)?


Noordzee
Superuser
Forum|alt.badge.img+32
  • Superuser
  • Antwoord
  • October 2, 2024

Ok @edrokov 

Call with 0800-0402 for help. 


  • Auteur
  • Deelnemer
  • October 2, 2024

Ok @edrokov 

Call with 0800-0402 for help. 

Thanks, they have concluded there is a hardware problem with optical modem, and somebody would come tomorrow for a check/replacement.


  • Auteur
  • Deelnemer
  • October 4, 2024

Ok, the final note: the technician has explained one specific KPN Box 12 batch is known for having faulty power adaptors, and my Box is from that batch. He has replaced the Box and power adaptor and everything works as it should for more than a day now.