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KPN Experia Box keeps disconnecting the Wifi between 8pm and 10pm

  • September 10, 2022
  • 5 reacties
  • 137 keer bekeken
K
Nieuwkomer

hey i have question about discconecting wifi always in same time ? 

i have old router model from 2013r it is KPN Experia Box ZXV10 H220N

is possible to buy own router and change data from Experia box to my router ? 

or is possible to change to newest experia box ? 

 

Beste antwoord door RBxx

Hi @Kizuhara , that’s an old modem indeed. It's also known as the Experia Box v7.
If you call KPN customer service this modem will be replaced, probably with the KPN Box 12 - their newest model.

You can call them on 0800-0402 (toll-free), monday to friday 08.00 until 20.00, saturday until 17.00. Closed on sundays and holidays. Open 24/7 in case of problems.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    5 reacties

    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • Antwoord
    • September 10, 2022

    Hi @Kizuhara , that’s an old modem indeed. It's also known as the Experia Box v7.
    If you call KPN customer service this modem will be replaced, probably with the KPN Box 12 - their newest model.

    You can call them on 0800-0402 (toll-free), monday to friday 08.00 until 20.00, saturday until 17.00. Closed on sundays and holidays. Open 24/7 in case of problems.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Shyrin van KPN
    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • September 14, 2022

    Hi @Kizuhara , did you succeed in replacing the old H220N with a new modem by calling KPN?

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    Shyrin van KPN
    K
    Nieuwkomer
    • Kizuhara
    • Auteur
    • Nieuwkomer
    • October 1, 2022

    I didn't call yet 

    Is possibile to write email to them about that ?

    RBxx
    Superuser
    Forum|alt.badge.img+23
    • RBxx
    • Superuser
    • October 1, 2022

    Hi @Kizuhara , email is not available to reach KPN customer service. However, you can use the Servicetool modemcheck on the KPN website, which should help you to get a new modem. 

    https://www.kpn.com/service/internet/wifi-en-modems/modemcheck.htm

    Recently KPN has started this program to replace older types of modems.

     

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
    K
    Nieuwkomer
    • Kizuhara
    • Auteur
    • Nieuwkomer
    • December 14, 2022

    Hi @Kizuhara , email is not available to reach KPN customer service. However, you can use the Servicetool modemcheck on the KPN website, which should help you to get a new modem. 

    https://www.kpn.com/service/internet/wifi-en-modems/modemcheck.htm

    Recently KPN has started this program to replace older types of modems.

     

    i tried by Website but i can’t because i don’t have any data which they require for change 

    and also i called to them they said “ we’ll solve this “ but still  i have the same problem

     

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