Antwoord

Modem request when it was already returned

Hello,

I close my subscription and brought back my modem to a KPN shop shortly after that.

However, I’m still receiving email from KPN asking to return the modem.

How could I contact KPN to let them know that the modem was already return?

Beste antwoord door XS4-Arjan

Hi @Remco van KPN , I did receive a confirmation from the shop.

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

I had to contact them via Twitter ( @kpnwebcare ). They asked for a confirmation slip and all was ok after that.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+16

Did you contact customersupport yet @tototot? Did you receive a confirmation that the modem was returned in the shop?

Hi @Remco van KPN , I did receive a confirmation from the shop.

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

+10

Hi @Remco van KPN , I did receive a confirmation from the shop.

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

I had to contact them via Twitter ( @kpnwebcare ). They asked for a confirmation slip and all was ok after that.

Fritz!Box Fan

Hi @Remco van KPN , I did receive a confirmation from the shop.

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

I had to contact them via Twitter ( @kpnwebcare ). They asked for a confirmation slip and all was ok after that.

Thank you, I’ll give it a try.

Meld je aan