Skip to main content

Hello,

 

I close my subscription and brought back my modem to a KPN shop shortly after that.

However, I’m still receiving email from KPN asking to return the modem.

How could I contact KPN to let them know that the modem was already return?

 

 

Did you contact customersupport yet @tototot? Did you receive a confirmation that the modem was returned in the shop? 

Hi @Remco van KPN , I did receive a confirmation from the shop.

 

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

Hi @Remco van KPN , I did receive a confirmation from the shop.

 

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

I had to contact them via Twitter ( @kpnwebcare ). They asked for a confirmation slip and all was ok after that.

Hi @Remco van KPN , I did receive a confirmation from the shop.

 

Would you know I can contact customer support? I try to find an email but go around in circle on the support website.

I had to contact them via Twitter ( @kpnwebcare ). They asked for a confirmation slip and all was ok after that.

Thank you, I’ll give it a try.

Reageer


De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

...

Community voorwaarden