No fiber connection box Installed at the address

I started my KPN contract 1 Feb and it was indicated that the House already has optic fiber. I received 2 devices a router (KPN Box 12b) and a black optic fiber box (NT) . My house has only UTP ports and i cant find the optic fiber point (FTU) where am supposed to mount/ connect the NT or the orange wire everyone talks about.

Question: Do i need a new installation? In how long can i get this installed as i have to work. And why did KPN think self installation was sufficient??

Am not changing from any service provider.

Bladzijde 1 / 1

That's unfortunate @Babra. I checked and i also get an indication that a fiber box should be pressent at this adres. Have checked the location where the fuse boxes are located? You are looking for a small square box with an orange cable at the bottom. You can find an example here. If you're unable to locate the box I would advise you to call 0800-0402 in the morning so my colleagues can make an appointment with a mechanic.

Problem solved.

Thank you

@Babra That's great to hear!

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