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Dear KPN,

I would like to order a new modem (I think my current one is box 12).

My current one is broken due to a water leakage to my power distribution room.

I would like to know how to order/arrange that.

Thank you!

Hello @Raijmond110 

 

Quickest way to get a new modem is to call Customer Service on 0800-0402, you will get some options in dutch, just ignore that and say you want to speak to an employee.

Last time you had support from KPN, a mechanic fixed your fiber optic box. Ans now youre Box 12 is broken? Some really bad luck! 

You still need support? Or did the customer service help you to get a new Box 12? 

Hi @GeSp and @Jeroen_dB ,

Yes the issue is resolved, new modem was delivered and old one was returned.

Thank you both very much for your support!

De Kennisbank

Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

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