Problem with reseting modem to factory setings

Question

hi, sorry for writing in english, last week i reset the modem to factory settings by presing the buton behind the modem and it worked fine, but for some reason i forgot the pasword so i wanted to reset it again to factory settings and now it doesnt work anymore, i have tryed with the small buton and with the app and both dont work.

Anonymous · Accepted Answer

Hello @benjib ,Wich modem type have you?Can you try the reset with this link: kpn.com/resetHow mani seconds have you putt on the reset button?Can you, if the link not works, try to putt on the reset button for 15 seconds?I hope that it works!

benjib · Answer

Hi Martijn,I figured out that the modem was not the issue, i could eventually log in by using edge browser instead of google chrome... that was the fix. For some reason with google chrome it didnt work anymore.

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