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Antwoord

Change databundle

  • August 16, 2023
  • 4 reacties
  • 57 keer bekeken
N
Nieuwkomer

I activate unlimited bundle,128 kbps. I dont like the speed of internet. Its very slow.can not even browse anything. So I activated another bundle, but still its using old bundle 128 kbps one. 

Please help me with changing the bundle, deactivate old one(128 kbps)  and use the new one.

 

Thanks

Beste antwoord door PeterG

You have the automatisch renewal???

Then that Will be the prefereren one. 

At leest you have to sit out the 31 days. If it is the repeating one you can make to stop it at the end of the 31 days  periode. By sending *142*009# .

The one with 143 Will not renew but stop after 31 days.

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

4 reacties

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • August 16, 2023

Did you taken the bundel which automatisch stops after 31 days? *143# stops automatisch after 31 days. Then you can take another. 

Or the repeating one? *142#

 

Groeten, Peter. Helpende klant. 🐱. Samsung tv; TV+; V10; tel.: Samsung S25 FE.
Sanne van KPN
N
Nieuwkomer
  • NishaP
  • Auteur
  • Nieuwkomer
  • August 16, 2023

It is automatic renewal off one. 

And i selected new bundle 500MB data one(automatic renewal off) before the old one expiry.

PeterG
Superuser
Forum|alt.badge.img+35
  • PeterG
  • Antwoord
  • August 16, 2023

You have the automatisch renewal???

Then that Will be the prefereren one. 

At leest you have to sit out the 31 days. If it is the repeating one you can make to stop it at the end of the 31 days  periode. By sending *142*009# .

The one with 143 Will not renew but stop after 31 days.

Groeten, Peter. Helpende klant. 🐱. Samsung tv; TV+; V10; tel.: Samsung S25 FE.
Sanne van KPN
N
Nieuwkomer
  • NishaP
  • Auteur
  • Nieuwkomer
  • August 19, 2023

Thank you for the response. But i suggest KPN should change such policy. In such cases, it should override the old bundle and activate the new one.

Anyways thanks for clarification. 

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