Hi @Graziana ,

Did you put the phone nummer and the sim card number in your forumprofile like I asked earlier?
Then I can alert the moderators.

Hi @RBxx , yes I did it, I put my phone number and the simkaart number...although I'm not sure if what I put is the SIM card number. Is it the 19- digit number?

That's correct. It's the number printed on the sim card.

I will ask the moderators to help you.

@RBxx thank you so much!

Thanks @RBxx! And @Graziana too for filling out your profile! 

I've activated your card. It should work within an hour, but if not, restart your phone and try again.

Hi @Sanne_M , thank you so much, it works now :)

Happy to hear it! Don't hesitate to make another topic if you ever need help in the future. Have a great weekend!