Antwoord

I can not use text en calls bundle

Forum|Forum|2 years ago
January 7, 2023
2 reacties
31 keer bekeken

katelynrm
Nieuwkomer

Hello. I paid for the 250 text and call bundle and none of my texts or calls are going through. This is for a prepaid SIM card. I only speak English so I’m not able to access the help line. The data I paid for works on the phone but my texting and calling is not working.

Beste antwoord door Maja van KPN

Hi @katelynrm, I'm sorry to hear you're experiencing issues with your calls ans texts 🙁

Could you start with turning your phone off completely, and than starting it again? It's plausible everything works again after that!

If not, can you please update the ‘persoonlijke opmerkingen’ field of your profiel with your phone number AND the sim card number and give me a heads up if you’ve done so? I'd like to check our systems to see if I can find any errors!

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

+23

Maja van KPN
Moderator
Antwoord
Forum|Forum|2 years ago
January 7, 2023

Hi @katelynrm, I'm sorry to hear you're experiencing issues with your calls ans texts 🙁

Could you start with turning your phone off completely, and than starting it again? It's plausible everything works again after that!

If not, can you please update the ‘persoonlijke opmerkingen’ field of your profiel with your phone number AND the sim card number and give me a heads up if you’ve done so? I'd like to check our systems to see if I can find any errors!