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Antwoord

KPN Prepaid bundle data not working?

  • September 16, 2019
  • 2 reacties
  • 666 keer bekeken

I activated a new bundle on my prepaid KPN SIM card yesterday but I noticed things aren't working right.
I purchased the €5.99 bundle which is 200mb + 30 min/sms for 31 days and am currently outside of NL but still within an EU member country.

My previous prepaid bundles worked well although none of them had mobile data.

I got the activation successful text message and I can make and receive calls but when I turn on my data it's not working. There is no internet connection. The phone is old (Galaxy S2) but has never had issues with other SIM cards/services.

I've also noticed that on my MyKPN account/profile on the website, it doesn't show the activated bundle and remaining minutes/data per usual. It showed the information for the previous bundles but not this one (200mb + 30min/sms).

I even get the following error message on the "Product" page on my account at kpn.com;

"There are 1 or more bundles that we cannot currently display. Text BALANCE to 1266 to request the credit for all your bundles"

or in Dutch:

"Er zijn 1 of meerdere bundels die we momenteel niet kunnen tonen. Sms SALDO naar 1266 om het tegoed van al je bundels op te vragen"

I noticed it also won't let me select the different types of prepaid tariff rates if I ever wanted to switch like I would before.

I know that was a bit long but I'm hoping someone can help me out or point me in the right direction as I would like to use the mobile data I have paid for.

Thank you for your time.

Beste antwoord door iank

I solved the issue. It was a silly one on my behalf.

I simply had to switch on the Data Roaming option.
Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

  • Auteur
  • Nieuwkomer
  • Antwoord
  • September 17, 2019
I solved the issue. It was a silly one on my behalf.

I simply had to switch on the Data Roaming option.

Jasper van KPN
Moderator
Hi @iank, sometimes the solution can be a simple one 🙂 The important thing is it works now, enjoy your connection. If there is anything else we can do for you, don't hesitate to ask us.