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Pre-paid KPN does not allow me to call abroad

  • April 17, 2021
  • 4 reacties
  • 74 keer bekeken
H
Nieuwkomer

What is the best to contact KPN way to contact KPN to solve an issue with my pre-paid card?

 

Beste antwoord door Erik van KPN

Hi @Hendrik147, welcome! The quickest way is to call us at 0800-0402 (free). Alternatively we can assist your here. In that case, fill in your forum profile with the telephone and sim card numbers (both can go in the ‘klantnummer mobiel’ field) and reply here when you've done so. We'll get back to you then tomorrow morning. 

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Erik van KPN
    Moderator
    Forum|alt.badge.img+33
    • Erik van KPN
    • Moderator
    • Antwoord
    • April 17, 2021

    Hi @Hendrik147, welcome! The quickest way is to call us at 0800-0402 (free). Alternatively we can assist your here. In that case, fill in your forum profile with the telephone and sim card numbers (both can go in the ‘klantnummer mobiel’ field) and reply here when you've done so. We'll get back to you then tomorrow morning. 

    "That might be the most important thing to understand about Humans. It's the unknown that defines our existence. We are constantly searching, not just for answers to our questions, but for new questions." - Benjamin Sisko
    H
    Nieuwkomer
    • Hendrik147
    • Auteur
    • Nieuwkomer
    • April 18, 2021

    Thank you, @Erik_ .
    I have entered the numbers in my profile.

    Maja van KPN
    Moderator
    Forum|alt.badge.img+23
    • Maja van KPN
    • Moderator
    • April 18, 2021

    Thanks @Hendrik147!

    When I check your balance, I see you have a call credit of €0,00, which explains why you're not able to make any calls. If you top up your balance, you should be able to use your card again :slight_smile:

    H
    Nieuwkomer
    • Hendrik147
    • Auteur
    • Nieuwkomer
    • April 18, 2021

    Thanks, @Maja_ 

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