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Prepaid bundle super slow

  • April 11, 2019
  • 4 reacties
  • 354 keer bekeken
Alee
Nieuwkomer
Hi, I just bought a prepaid sim. and the internet speed is super slow. Because of that, I decided to subscribe to new bundle (1GB for EUR 9.99) with faster internet speed. The speed is still the same regardless. How can I cancel or deactivate my current "Onbeperkt Online"? I cannot wait for a month for it to expire automatically as I need to get my work done and faster internet speed is important to me.

Many thanks for your responses!
Cheers,
Alex

*Admin: reactie afgesplitst, eigen topic aangemaakt.

Beste antwoord door Marina_

Hoi @Alee, Did you already activate a bundle of 128kbit / s befor this bundle? You can activate multiple prepaid bundles, only the first one works. To stop the 128kbit / s bundle, I have to create a ticket. The costs for the bundle of 128kit / s are not reimbursed. 128 kbit / s is a max speed. Circumstances such as pressure on the mast and apps in the background also influence the speed of this bundle. Would you like to add your mobile phone number and SIM card number to your forum profile? (this data is only available to us and to you)
    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    4 reacties

    Alee
    Nieuwkomer
    • Alee
    • Auteur
    • Nieuwkomer
    • April 11, 2019
    Hi, I just bought a prepaid sim. and the internet speed is super slow. Because of that, I decided to subscribe to new bundle (1GB for EUR 9.99) with faster internet speed. The speed is still the same regardless. How can I cancel or deactivate my current "Onbeperkt Online"? I cannot wait for a month for it to expire automatically as I need to get my work done and faster internet speed is important to me.

    Many thanks for your responses!
    Cheers,
    Alex
    PeterG
    Superuser
    Forum|alt.badge.img+35
    • PeterG
    • April 11, 2019
    For the bundel you mention the speed is 14,4 Mb/s (download). Do you not get this speed?

    All bundels are for 31 days. After that you can take a new one. It's not possible to cancel a bundel before that.

    There are bundels with 128 Kb/s and with 14,4 Mb/s.

    https://www.kpn.com/prepaid/bundels.htm
    Groeten, Peter. Helpende klant. 🐱. Samsung tv; TV+; V10; tel.: Samsung S25 FE.
    Marina_
    Slimmerik
    Forum|alt.badge.img+19
    • Marina_
    • Oud Moderator
    • Antwoord
    • April 12, 2019
    Hoi @Alee, Did you already activate a bundle of 128kbit / s befor this bundle? You can activate multiple prepaid bundles, only the first one works. To stop the 128kbit / s bundle, I have to create a ticket. The costs for the bundle of 128kit / s are not reimbursed. 128 kbit / s is a max speed. Circumstances such as pressure on the mast and apps in the background also influence the speed of this bundle. Would you like to add your mobile phone number and SIM card number to your forum profile? (this data is only available to us and to you)
    Marina_
    Slimmerik
    Forum|alt.badge.img+19
    • Marina_
    • Oud Moderator
    • April 15, 2019
    @Alee I have not seen a response from you so I assume you have no more questions. Otherwise I would like to hear it!

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