Sim Card not receiving or making calls overseas

Hi @Kalo, thanks for bringing this under our attention!

Can you please update your profiel and give me a heads up if you’ve done so? I need the mobile phone number and the sim card number!

Hi Maja please find the relevant info and let me know if it is ok. 

Mobile: ***********

Greetings, Vlasis

*admin: removed phone nr. because of privacy reasons

Hi @Kalo, Thank you for providing us with the information Maja asked for. The sim card is activated and should be working. You only have the €10,00 ‘Bonus credit’. I am not sure, but I think you can only use the ‘Bonus credit’ within the EU. Correct me if I'm wrong. But I assume you are currently not in the EU, since the card was sent to you overseas? 

Just in case, I transferred the ‘Bonus credit’ to the ‘Mainaccount’ of the card. Could you please try and make a phonecall? I hope it works! 

@Kalo did you manage to get it working?

Sorry, @Lisa 

Bonus credit kan only be used within the Netherlands.

Outside the Netherlands you need at least some paid credit, minimal € 5. Beside that you can use the phone with a ‘bundel’. You can pay bundels from the normal paid credit. All bundels have a calling code to activate.

OUTSIDE the E.U. you can only use PAID BELTEGOED.!

To buy BELTEGOED you can use this kpn page:

https://www.kpn.com/prepaid/opwaarderen.htm

The bundels and their codes:

https://www.kpn.com/prepaid/bundels.htm

Hi Lisa. thanks for looking into my matter. I can receive calls but I cannot make any. Currently I am in UAE and not EU which will be the case in few weeks from now. 

Groetjes, Vlasis

Hi Thomas, I can receive calls but I cannot make any. It is not a problem now, but when I am in EU it will have to work! Thanks for checking. 

Groetjes, Vlasis

I am not sure why it's not working. It has happened before that it's not working in the UAE. I don't know what the reason was, to be honest.. When are you back in the EU? It's possible that its working then, because I don't see why it shouldn't work!

@Marcia_

This topic is now under Mobiele Abonnementen. But it should be under Prepaid.

@Kalo 

Did you try to connect by hand with another provider?

No,  but I can receive calls and  that is all that matters for me now. I have other numbers to make  calls alternatively. I will deal with the issue in NL if it persists.

I presume that you use the international countrycode when you call a number?

For a Dutch number +316… for a Dutch mobile or for instance +3120… for a number in Amsterdam.