Internet connection not started because fibre optic box Alarm is Red

Got a new connection for internet, and while setting the connection up it, the glasvezel (fibre optic) box Alarm turned red. 

The internet was supposed to be starting on 24th. When I called the support said that internet is not active yet from KPNs side so it's displaying red in the Alarm box. Also,  they said that I'll receive a message once the internet is started from their side. (Still haven't received any communication regarding this).

I contacted again on 25th and they said a technician will probably call in next 3 days and didn't provide me any ticket number. 

Now I am stuck with this bs box with no internet and I don't understand what to do. 

Please let me know if someone knows how to fix this. 

Thought it would be safe to go with KPN, being a big network provider. :)