Hello @Enri, thanks for your message and welcome to our Community.

It saddens me to see that you're dissapointed with your move to KPN. You can always call our customer service on the (free) number 0800 0402 and they should be able to gice you more information. Will you let us know what the outcome was?

Hi @Jan van KPN .

Let me describe how bad your company is and how bad your employers are treating new customers like me and how angry I am to subscribe to KPN:

1-After waiting the time of the appointment with the technician, finally on 20 Sep , they said between 1-5 PM the technician came at 4:45 PM, working day ends at 5 PM ,after i lost another half a day of work. After 15 min on the phone with your back office he said that he can not install the Optical fiber from the ground floor to the first floor( my apartment) , because he had no ladders also his colleague different car still no ladder just for one floor.

2-Conclusion they made a note for another technician to come and install the fiber, no time or hour was given when it will come.

3-I asked for a temporary solution to which they were hesitating to even say it was possible, than they communicated between them and arranged to leave a note for this temporary solution for me. When i described to them that i am losing a lot of money because i am not able to work and please ask when this solution can be delivered to my address they shamelessly said we made sure it will come tomorrow 21 Sep at a nearby shop (they knew this was a lie because they said in Dutch between them selves: We got rid of this, and left 5:05PM) Conversation between me and them was in English. Than i got an email from your company stating that the temporary solution will only be delivered on a working day meaning Monday or Tuesday. 

Now you let me know what you would do in my place and let see how the public reacts to this..

This is the company, and the colleagues you are working with… 

Ps: Same liars also on the customer service on the (free) number 0800 0402.

Welcome to the club!

I'm waiting for 3+ months for a fiber connection, which was immediately available* (in 2 weeks) according to their “postcode check”. After you sign the contract all hell breaks loose. Nobody is willing or able to help, as they keep blaming each other (KPN →  KPN Netwerk → contractors). A bunch of lazy incompetents. Except for these lovely people on the forum, which offer you their excuses and ask you to keep waiting for a miracle…

My advice, look for another company, which actually lifts a finger for their (potential) customers!

Good afternoon @Enri, I'm really sorry to read that you had such bad experiences with becoming a KPN customer. Honestly I can understand your frustration after reading your last message, I probably would have had a similar feeling. What I would do in your place is to file a complaint and therefore you can use this forum. Our colleagues will contact you in 10 days after you filed your complaint. I sincerely hope they can do something to give you a better feeling about KPN