I have the same problem, i was told you have fiber on your address before signing and than after we need to install the fiber. This is stupid. Before signing it was advertised installation within 7 days and later i got an email for 2 weeks later. What is this. I did the contract for a fibre connection and the modem is without that option just WAN or DSL. These are pure liars that deceive you through advertising. And you can not find a single number on their web page to call the customare care to get answers for this nonsenseÂ
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