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A couple of questions about a monthly internet subscription

  • October 18, 2024
  • 2 reacties
  • 94 keer bekeken
S
Nieuwkomer

Currently I have a monthly contract ( cancelable ) home internet only . I have some questions to ask as I will be not at home for long months 

  1. How much it cost to cancel home internet without sending back router ISP as it include in contract lease ? (as can not buy I guess , if can how much)
  2. If I already own a router ISP (router that not return back) Is it possible to continue a contract with the same router ? without mechanic come home for re-install whole things. I have plan to come back home next year March.
  3. Is it noway to hold internet for a couple of months with monthly payments? 

 

 

Beste antwoord door Maja van KPN

Hi @Sutas Jermtong,

You have 2 options:

  • Cancel your subscription and send back your KPN router, and request a new subscription when you return. You will receive a new KPN router at the start of your new subscription. 
  • Keep your current subscription active, at it's lowest form, as TDN suggested

Your router is the property of KPN and it's not for sale. May I ask why you would like to keep it, when you intend to cancel and order again? 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

TDN
Wijsgeer
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  • TDN
  • Wijsgeer
  • October 18, 2024
  • How much it cost to cancel home internet without sending back router ISP as it include in contract lease ? (as can not buy I guess , if can how much)

After 3 months KPN will charge the replacement value of the router (around 300,-€)

  • If I already own a router ISP (router that not return back) Is it possible to continue a contract with the same router ? without mechanic come home for re-install whole things. I have plan to come back home next year March.

A new subscription is included a new router. But mostly without appointment with a mechanic.

  • Is it noway to hold internet for a couple of months with monthly payments? 

You can let your subscription continue with the smallest of costs. After coming home you can change the internet subscription to higher speed.

 

When you can’t sleep at night, it’s because you’re awake in someone else’s dreams
    Maja van KPN
    Moderator
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    • Maja van KPN
    • Moderator
    • Antwoord
    • October 21, 2024

    Hi @Sutas Jermtong,

    You have 2 options:

    • Cancel your subscription and send back your KPN router, and request a new subscription when you return. You will receive a new KPN router at the start of your new subscription. 
    • Keep your current subscription active, at it's lowest form, as TDN suggested

    Your router is the property of KPN and it's not for sale. May I ask why you would like to keep it, when you intend to cancel and order again? 

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