Skip to main content
Beantwoord

After 2 appointments still didn't receive the E-Sim

  • February 12, 2025
  • 2 reacties
  • 19 keer bekeken
Y
Nieuwkomer

Hello KPN Management, 

 

My name is Yoga, one of your customers in Groningen. 

This is my 2nd appointment to get the KPN E-Sim. The KPN courier who delivered the KPN E-Sim was coming pretty late today due to the snow. I had been waiting exactly on the schedule from 11.00 AM to 01.00 PM at my apartment, and he was arrived at around 02.30 PM. 

 

The 1st appointment was also canceled because of numerous orders, which made the courier unable to come to my place.

 

I do really need the Dutch number, since I am now still using the Indonesian number. So, is there any way to get the E-Sim? Or do I need to reschedule a new appointment again?

 

Looking forward to hearing from you soon. 

Thank you. 

Beste antwoord door Erwin van KPN

Hi ​@Yoga Hadiprasetya .Welcome to the KPN Community.

Thank you for reaching out. The KPN Community is meant for customers to help each other, so we, as fellow customers, unfortunately can't arrange a solution for you directly.

I recommend scheduling a callback appointment with KPN so they can assist you further. You can do that via the following link:

Contact en klantenservice | KPN (zie below on the page)

Hope you get it sorted soon!

 

Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

2 reacties

Erwin van KPN
Moderator
  • Erwin van KPN
  • Moderator
  • Antwoord
  • February 17, 2025

Hi ​@Yoga Hadiprasetya .Welcome to the KPN Community.

Thank you for reaching out. The KPN Community is meant for customers to help each other, so we, as fellow customers, unfortunately can't arrange a solution for you directly.

I recommend scheduling a callback appointment with KPN so they can assist you further. You can do that via the following link:

Contact en klantenservice | KPN (zie below on the page)

Hope you get it sorted soon!

 

Blij met een antwoord? Geef een like! Is een bericht het beste antwoord op je vraag? Markeer het dan als oplossing.
Y
Nieuwkomer

Dear Erwin, 

 

Thank you for your reply. Yes, I have re-scheduled the appointment and just received the E-Sim on last Friday Afternoon. Thank you. 

    De Kennisbank

    Heb je vragen over diensten, producten of wil je weten hoe je modeminstellingen verandert? Vind het antwoord op de meest gestelde vragen in onze Kennisbank

    ...

    Community voorwaardenAccessibility statement