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Can't find how to stop charges for data bundles

  • October 16, 2024
  • 2 reacties
  • 36 keer bekeken
H
Nieuwkomer

Hello there and apologies for writing in English. I have noticed that there is a regular recurring charge for data bundles on my mobile phone invoice. I would like to cancel this charge but I cannot do it via MijnKPN, nor can I find any information about this on the KPN website. Can you help me please?

Beste antwoord door RBxx

Hi @HECLYR 

As far as I know there are no automatically recurring data bundles on a mobile subscription. Only extra (limited period) bundles which you have to order each time. Can you show page 2 of your invoice? Please make personal information invisible, like phone number and sim cardnumber.

    Dit topic is gesloten. Staat je antwoord hier niet bij, gebruik dan de zoekfunctie van de Community of stel je vraag in een eigen topic.

    2 reacties

    RBxx
    Superuser
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    • RBxx
    • Superuser
    • Antwoord
    • October 16, 2024

    Hi @HECLYR 

    As far as I know there are no automatically recurring data bundles on a mobile subscription. Only extra (limited period) bundles which you have to order each time. Can you show page 2 of your invoice? Please make personal information invisible, like phone number and sim cardnumber.

    Groeten, Ruud. Tevreden KPN klant (sinds 1993) | Glas 200Mbps (11-2023) | Nokia XGS-PON ONT | KPN Box 12 | 2x SuperWifi 2 | Lid Modem & Wifi Testpanel |
      H
      Nieuwkomer
      • HECLYR
      • Auteur
      • Nieuwkomer
      • October 16, 2024

      Hello, thank you very much for the reply. Problem solved - arrant teenager.

       

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