In May, a new tenant started subscribing to KPN internet, and my subscription was canceled. I paid the final invoice for June, but in July, I received another invoice for canceling the subscription, asking me to pay an early termination fee.
Last week, I visited a KPN store, and the staff told me that the June invoice was the final one. I cannot accept paying any more fees for the early termination of the subscription.
I am no longer using KPN's Wi-Fi service. I can accept and pay the cancellation fee for one month after cancellation, which means I canceled in May and paid for June. However, I cannot accept paying the early termination fee.
When I subscribed to KPN last year, I was told that even though it was a one-year subscription, I could cancel at any time. However, the fees for early cancellation were not mentioned, which is unacceptable.
I was no longer in the EU when I canceled the subscription. When I subscribed to the WiFi last year, I was told that I could cancel at any time, but they didn't mention that I would need to pay extra fees for early cancellation. I am no longer using the services provided by KPN.
+15That's unfortunate Yueyi. If it concerned your first contract with us it's normally for a period of a year. Did you provide our contract and cancellation department with proof of your move?
That's unfortunate Yueyi. If it concerned your first contract with us it's normally for a period of a year. Did you provide our contract and cancellation department with proof of your move?
I have already left the EU. Do I need to provide a customs exit stamp?How do I provide these items?Can this method solve my problem? The remaining fees are unacceptable.
+15Normally if the the contract is still active you can provide a proof of deregistration from your local council and residence on this page: https://www.kpn.com/service/administratie/verhuizen/emigreren/doorgeven.htm .
Unfortunately the contact is already terminated so that's no longer an option. You can try to lodge a complaint with this form: https://www.kpn.com/service/klacht-of-vraag-indienen/formulier . You should provide your client number (klantnummer) en subject (internet/opzeggen) .
I can't guarantee a favorabel outcome but outside of calling contracts and cancellation directly is this the best option.
Normally if the the contract is still active you can provide a proof of deregistration from your local council and residence on this page: https://www.kpn.com/service/administratie/verhuizen/emigreren/doorgeven.htm .
Unfortunately the contact is already terminated so that's no longer an option. You can try to lodge a complaint with this form: https://www.kpn.com/service/klacht-of-vraag-indienen/formulier . You should provide your client number (klantnummer) en subject (internet/opzeggen) .
I can't guarantee a favorabel outcome but outside of calling contracts and cancellation directly is this the best option.
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